Training reinforcement is one of the most common use cases for enterprise-wide engagement chatbots. A chatbot is a fantastic way to keep the learning going after a formal training event.
The key of a training reinforcement chatbot is to push important content at the right time to learners so they don’t forget their training and take action. This requires balancing how often to send messages to your learners without it feeling overwhelming or pushy.
Chatbot Design:
- Frequency: 2-3 interactions a week
- Duration: 1-3 months
- Interactions:
- Push: Reminders, resources, quizzes, check on action, goal setting, and more
- Pull: FAQs, resources, how to get help
Try it out: