Mobile Coach Privacy Policy2018-12-06T16:52:05+00:00

Commitment to User Privacy

Mobile Coach, LLC (“Mobile Coach”) is committed to protecting your privacy. Sometimes we do need information to provide services that you request. This document is designed to give a clear explanation of Mobile Coach’s data processing practices.

If you have any questions or concerns relating to Mobile Coach’s services or would like to find out more about how we collect, store or use your personal data, please contact our Data Protection Officer.

Data Protection Officer contact details:

Name                      Mark Summers
Address                  55 N University Ave., Ste 225, Provo, UT 84601
Email address       privacy@mobilecoach.com
Telephone             888-977-2522

About Us

Mobile Coach has developed a chatbot authoring platform to allow our clients to design, deploy and manage chatbots. Mobile Coach has offices in Provo, UT USA. Find out more here: www.mobilecoach.com

Mobile Coach is subject to investigation and regulatory enforcement by the Federal Trade Commission (FTC).

Mobile Coach’s privacy policy complies with the guidelines and framework published and maintained by The Privacy Shield (www.privacyshield.gov).

The Information We Collect & Methods and Primary Purpose for Collection

The personal information you provide is being collected for legitimate business purposes, which include providing a chatbot user experience, site visitation statistics, keeping you informed about product updates and providing the best possible service. Whenever we process data for these purposes, we ensure that we always keep personal data rights in high regard and in accordance to this privacy policy.

Data is collected either directly from you, or from Mobile Coach clients on your behalf. Mobile Coach uses non-personal data in a variety of ways, including to evaluate and improve the performance of the Mobile Coach product, cater to the general preferences of authorized users, or to generate statistics. We do provide statistics on chatbot usage in a format that links usage to an individual user to authorized persons within our enterprise client personnel.

Those who don’t consent to this use of their personal data can request that we remove their data by emailing us at privacy@mobilecoach.com or by requesting removal from their employer or the associated vendor through which they are using the Mobile Coach service. Users who request removal of their personal data will not be able to use Mobile Coach services.

Mobile Coach only collects the personal information necessary for the purposes mentioned above. It may include the following (however is not limited to) full name, job title, company name, phone number, messaging application public ID and email address.

Data provided by Mobile Coach enterprise clients for their usage of our service is owned by those clients and processing will be performed in accordance with relevant service agreements.

Mobile Coach complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.  Mobile Coach has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Use of Cookies & Log Files

When you visit our site, a cookie (a very small text file) is placed on your device. If you accept it, it is used to provide you with a personalized experience and to assist in the collection of the site visitation statistics. You may refuse the cookie in accordance with your browser settings.

Mobile Coach collects certain information about your computer hardware and software, this includes (however is not limited to) IP address, browser type, operating system, access times and referring website addresses.

This information is used for the operation of the website, to maintain quality of the service, and to provide general statistics regarding use of Mobile Coach’s websites.

Information Sharing: With Whom We Intend to Share Information and Why

Mobile Coach does not rent or sell customer e-mail lists or phone numbers. Mobile Coach does use third party messaging services for delivery of emails and messages that you have consented to receive. These third parties are contractually bound to limit the use of data passed solely for the purposes to which you have provided consent. If you do not consent to share your personal information with third party organizations, you can request that we not transfer your personal data by emailing us at privacy@mobilecoach.com.

Although your privacy is very important to us, due to the existing legal regulatory and security environment, we cannot fully ensure that your private communications and other personally identifiable information will not be disclosed to third parties. Mobile Coach is required to disclose personal information about an individual in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Links to Other Websites

Mobile Coach contains some links to other sites. Please be aware that Mobile Coach is not responsible for the privacy practices of such other sites. This privacy statement applies solely to the information collected by Mobile Coach.

Security

Mobile Coach takes precautions to protect your information. When users submit sensitive information (such as a phone number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Access to all of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.

Correcting, Updating or Removing Your Personal Information

Mobile Coach will make every attempt to keep your personal data accurate, complete and up to date. If your personal information is incorrect, changes or if you no longer wish to receive information from Mobile Coach, we will endeavor to correct, update or remove your information as swiftly as possible. This can be done by e-mailing privacy@mobilecoach.com.

Direct Marketing

If you no longer wish to receive newsletters or promotional materials, you may opt-out of receiving these communications. You can do it by following the unsubscribe link placed in the footer of the promotional email, or you can simply contact privacy@mobilecoach.com and ask to be unsubscribed.

Notification of Changes

Mobile Coach reserves the right to amend the privacy notice. In such case the ‘last updated’ date will be amended accordingly and you will be informed via statement prominently displayed on the website.

Data Storage and Retention

The personal data we hold is stored on Mobile Coach servers and on the servers of cloud-based database management services. Mobile Coach retains data for the duration of the client’s business relationship with Mobile Coach. Mobile Coach implements appropriate technical and organizational measures to ensure personal user data is safeguarded.

For more information on where and how long your personal data is stored, and for more information on exercising your rights of erasure, please contact the Mobile Coach’s data protection officer at privacy@mobilecoach.com.

Transfer

The internet is a global environment. The data that we collect from you may be transferred to, and stored at, international destinations including destinations outside the European Economic Area (“EEA”). It may also be processed by international staff or data processors outside this area, who may be engaged in, among other things, the fulfilment of services provided to you and/or the provision of support.

Mobile Coach will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. Mobile Coach remains liable under the Privacy Shield Principles if a third-party that it engages to process personal information on its behalf does so in a manner inconsistent with the Privacy Shield Principles, unless Mobile Coach proves that it is not responsible for the actions causing the damage.

If you do not consent to this transfer, storing, or processing of your personal information please email privacy@moblecoach.com indicating your wishes.

Data Portability

You have the right to access your personal data; you may request it by contacting us at privacy@mobilecoach.com.

Dispute Resolution

To resolve disputes you can contact us, at privacy@mobilecoach.com. Mobile Coach has a policy of responding to an inquiry or complaint within 21 days. If Mobile Coach cannot satisfactorily resolve an issue you can reach out to your Data Protection Authority.

You may have the option to select binding arbitration under the Privacy Shield Panel for the resolution of your complaint under certain circumstances

Mobile Coach complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Mobile Coach has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

last updated December 5, 2018