How Chatbots Can Boost Training and HR Initiatives
Highlights
This presentation was presented at HR.com’s Inspire 2020 Conference on Monday, June 21, 2020, by Vince Han, CEO and founder of Mobile Coach.
What is a chatbot?
A computer program designed to simulate conversation with human users. The key to today’s conversation is not about futuristic imaginations of AI, but realistic implementations. They can help you to boost your HR services today. Learn more here.
Try it out on different channels:
- Training Reinforcement: Give your audience the consistent reinforcement and accountability they need to succeed.
- SMS (US) Text “reinforcement” to (801) 609-3592
- Diversity & Inclusion: Pass quizzes and challenges to remember and apply your Diversity & Inclusion Training
- Click here to try it out and say Hello
- Conversation Simulator: Turn a stranger into a `sales prospect with the help of this conversation simulator
- Click here to try it out and say Hello
Top features:
- Immediacy. Chatbots deliver immediacy. Without a doubt, people will VALUE immediacy over the idea of talking to a human. I often get asked, “are employees willing to talk with a robot?” The answer is yes if you deliver immediacy.
- Ease of Use. It’s not only fewer clicks, but it’s less load on the brain.
- Scalability. The final reason chatbots are valuable is not from the user’s perspective but for you. Firstly, chatbots don’t sleep, they can handle thousands of conversations simultaneously. Secondly, they provide consistent answers and prompts, they can gather data, etc.
Best Practices:
- Understand your users
- Set clear user expectations
- Choose the best channel
- Chatbot personality
- Utilize design iterations
- Optimize personalization
- Blend in human help
- Our Build-A-Bot chatbot will help you design the foundation for a chatbot. This simple exercise will help you use Vince’s best practices to start writing your own programmatic chatbot script.
Comments and Feedback from the Session
I learned there are different types of chatbot functionalities; more than just ask a question/get an answer, but follow-up, training scenarios, etc. Very interesting!
I really enjoyed the interactive chatbot portion of the program to get a better understanding of how chatbots could be applied to our company.
I felt that this speaker was very engaging. Enthusiastic and knowledgeable in his topic. Great examples. Could have listened longer.
Excellent speaker. The hands on component added to the engagement of the material. Much appreciated.
Connect with Vince on LinkedIn
Vince invites you all to connect with him on LinkedIn. Vince is a valuable resource on topics such as chatbots, technology, and entrepreneurship and posts frequently on these subjects.
You can find Vince and connect with him at https://www.linkedin.com/in/vincehan/.
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