The Future of Chatbots
Chatbot technology develops rapidly. Moreover, chatbots are valuable in many mainstream cases from your every day life or at work. The usage and implementation of chatbots around the world continues to grow. Likewise, grows our awareness and experience with them. But how will chatbots themselves change? What is the future of chatbots?
The future of chatbots offers many exciting possibilities, both short and long term. As the technology continues to develop, so will our expectations of what bots can do. Looking back two or three years, it may be easy to say that an increase in chatbot popularity was predictable. However, what is on the horizon for chatbots in the future? Let’s take a look at the short term first.
Chatbots will get smarter in two ways:
1) With incremental improvements of AI (artificial intelligence) and NLP (natural language processing), chatbots will be better able to understand what you are saying to them. This means fewer frustrations, quicker responses, and more chatbots being able to take on a wider variety of tasks.
2) The world we live in is increasingly connected. Consequently, chatbots will be more aware of your context. For instance, such features like knowing your location, what you are doing, what you have bought, etc will be available for each chatbot. Having this context will allow for chatbots to save you time and offer more customized, personal interactiont.
Chatbots will become multi-channel
In the majorty of cases a single channel is available for most chatbots. You want to talk with American Express’ customer service chatbot? You have to go to amex.com. However, just like people have multiple channels of communication (SMS, phone call, Facebook, WhatsApp), chatbots in the future will have multiple channels available to them. In this sense, a chatbot will increasingly become a virtual persona. There are several types of channels currently being used.
Future Chatbots will become more useful
Today’s core chatbot uses are limited in terms of consumer value. This will change over time and we will start to rely on chatbots. Chatbots will do a lot of more things, to accentuate our lives and our development. Utilizing multi-channel methods, chatbots will become increasingly able to reach out proactively to connect with people. You could even have a chatbot coaching you! Beyond that, using chatbots as a type of virtual assistant is easy to imagine in the next few years.
Long Term Future
As with any developing technology, there is speculation problem speculation surrounding chatbots. For example, that this technology is still adapting for use cases that were even recently unimaginable. Looking at current trends, it is reasonable to see some possibilities. In five years, it is completely possible that we’ll see chatbots being used as a virtual version of your own self. You could carbon copy yourself into a chatbot to take care of many tasks for you. Your “carbon copy chatbot” will be able to buy your groceries, excuse your child from school or make your appointments at the dentist. While bits and pieces of this are starting to emerge today, in 5 years, this could be normal, routine business.
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