The Seven TOP Chatbot Use Cases for Learning

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Webinar Highlights:

Mobile Coach has done thousands of chatbots and based on our experience we derived this top list of best training chatbot use cases. In this webinar our chatbot experts shared successful client implementations for each use case and the best practices they’ve discovered during their years of chatbot design. 

Summary of the Top Chatbot Use Cases:

Training Reinforcement

The chatbot helps learners remember and apply learning from a training event. 

  • Duration: 4-8 weeks
  • Frequency: 2-3 push messages a week
  • User experience: Reminders, links, quizzes, survey questions, check-ins, videos, pdfs. 

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Text “Hi” to:

example of training reinforcement use case
example of chatbot use case - new hire onboarding

New Hire Onboarding

The chatbots helps new hires become acclimated and keep track of important deadlines

  • Duration: 4-12 weeks
  • Frequency: 2-5 messages the first week then down to 2-3 messages a week.
  • Push interactions: Deadlines, links, surveys.
  • Pull interactions: FAQs about company and job, menu of resources, access to job aids.

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Text “Hi” to: 

Micro Learning

The chatbot can create a customized learning experience that drips mico lessons over time.

  • Duration: Self-paced
  • User experience: E-learning course alternative by consuming the content through interactive chat

Try it out

Text “Hi”  to:

    • US SMS: (202) 217-4768
    • CA SMS: (204) 817-0835
    • Teams
example of Franky on SMS
example of chatbot use case - coaching


The chatbot can take over programmatic elements of coaching and create a safe to learn and develop skills

  • Duration: 4-8 weeks
  • Frequency: 2-3 message a week with optional additional support when needed
  • Push interactions: Accountability, goal tracking, reminders, conversation simulator
  • Pull interactions: Resource and FAQ

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Conversation simulator:

Safety and Compliance

The chatbot teaches and reinforces important safety and compliance principles and creates an auditable record.

  • Duration: 4-8 weeks
  • Frequency: 2-3 message a week
  • Push interactions: Reminders, lessons, links, questions, quizzes
  • Pull interactions: Resource and FAQ

Try it out

Text “Hi” to: 

    • US SMS: (910) 817 4673
    • Teams

Try it out

Say “Hi” to:

    • US SMS:(415) 659-9574
    • Teams

LMS Integration

The chatbot engages and supports LMS users

  • Duration: Based on lms learning path
  • Web integration: On the LMS the chatbot answers questions and guides users 

Mobile Integration: The chatbot directs users back to the LMS, reminds them of deadlines, and can reinforce learning


Performance Support

The chatbot helps employees get resources and answers quickly and in one place.

  • Duration: Always available 

Pull interactions: FAQ, menu of resources, job aids, links.


Try it out

Text “support” to :

example of performance support use case

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Learn how Mobile Coach chatbots will help you drive real engagement with your audience to achieve the key behaviors and results you want.

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