Using Chatbots for Learning & Performance Support
Presented by David Livingston, Ph.D. & Vince Han, MBA to the Atlanta Chapter of ISPI on August 5th, 2020. In this webinar they cover the impotance of chatbots for training for your organization.
Why do you need chatbots for training?
Once learners leave the classroom, how do you help them remember what they learned? How to make sure that are ready to apply it on the job? For example, one company decided it was time to try a new approach – one that took advantage of the ever-present smartphone. Kaiser Permanente developed Coach Grover, a text messaging-based chatbot. The purpose was to help managers stay accountable for implementing the coaching principles taught in their manager coaching program. In this exciting webinar, you’ll learn more about chatbots and how they can be used for training reinforcement.
Also, you’ll hear how Kaiser Permanente designed their chatbot to reinforce learning content with quizzes, reminders, infographics, and short videos. How the team gave their chatbot a personality? In short, you’ll get many examples of the types of messages learners received.
Facilitators:
DAVID LIVINGSTON, Ph.D., is the Executive Director for Health Plan Workforce Development (HPWD), serving Kaiser Foundation Health Plan, Inc. HPWD is comprised of five teams that support People Strategy for Marketing, Sales, Service & Administration.
VINCE HAN, MBA, is the founder and CEO of Mobile Coach. A frequent speaker at conferences such as Training Conference, DevLearn, Learning Solutions, Masie’s Learning Conference, ATD ICE, ATD Techknowledge and others. He is an industry thought-leader for learning and learning technology with an emphasis on artificial intelligence and chatbot technology.
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