CASE STUDY
Xyngular’s customer service team relied on a live chat feature to answer customer’s questions via their website. Unfortunately, the live support agents spent much of their time answering the same questions repeatedly, which is why Xyngular wanted to find a solution that would:
Xyngular partnered with Mobile Coach to create an engaging chatbot solution that instantly answers customers’ questions. The chatbot’s main features include:
Xyngular launched their chatbot only 2 months ago and is already seeing dramatic results.
Chatbots like this provide immediate answers to customers, decreasing frustration and organizational cost. While chatbots won’t replace customer service agents, they can significantly reduce their load by answering the repetitive questions that bog down call centers. This solution is a big win for organizations that are looking to decrease costs while improving customer experience.
Learn how Mobile Coach chatbots will help you drive real engagement with your audience to achieve the key behaviors and results you want.