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Insights and ideas on bots, digital coaching, and workplace learning, from strategy to innovation.
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Why Enterprises Need a Rules-Based Chatbot Platform
Enterprises can maximize AI’s potential and ensure secure, personalized, and structured user interactions by leveraging rules-based chatbots that combine automation with strategic control over messaging and ongoing engagement.
Chatbot Training Reinforcement Study: Graybar Case Study
A chatbot-driven reinforcement study with Graybar found that participants who received post-training chatbot support were nearly five times more likely to create a career development plan and showed higher sustained engagement in their professional growth.
AI’s Last Mile Challenge: Why Context is the Missing Piece
The real breakthrough for AI won’t come from bigger models, but from bridging the “last mile” of context—understanding our world as we experience it.
Recent Blog Posts
Discover fresh insights on chatbots, learning, and digital coaching, ideas that help your organization stay ahead.
The real breakthrough for AI won’t come from bigger models, but from bridging the “last mile” of context—understanding our world as we experience it.
Discover how guided AI bots bring purpose to AI in learning—offering the intelligence of ChatGPT with the control, structure, and measurability organizations need.
A chatbot-driven reinforcement study with Graybar found that participants who received post-training chatbot support were nearly five times more likely to create a career development plan and showed higher sustained engagement in their professional growth.
Popular Articles
Why Enterprises Need a Rules-Based Chatbot Platform
Enterprises can maximize AI’s potential and ensure secure, personalized, and structured user interactions by leveraging rules-based chatbots that combine automation with strategic control over messaging and ongoing engagement.
Benefits and Drawbacks of Using LLMs for Coaching
As organizations explore AI-driven coaching, large language models offer scalable, affordable, and accessible support—but their lack of empathy, potential inaccuracies, and reliance on public data highlight why human insight still matters in effective coaching.
Enhancing Efficiency with Avi, the Acronym Chatbot
Akamai enhanced internal efficiency and knowledge sharing with Avi, an acronym chatbot built on the Mobile Coach Platform that empowers employees to quickly access company-specific terminology, streamline onboarding, and work smarter across the organization.
Optimizing the Onboarding Experience at Norton Healthcare
Norton Healthcare optimized its onboarding experience by introducing an SMS-based chatbot that delivers personalized support, enhances well-being, and improves retention—helping thousands of new hires feel engaged and supported from day one.
Optimizing Chatbot Search With The Mobile Coach Platform
The Mobile Coach Platform empowers organizations to deliver precise, compliant, and intelligent chatbot search experiences through advanced knowledge base management, vector search, and customizable optimization tools tailored to each organization’s needs.
Why Your Business Needs Managed Chatbots
Managed chatbots act like well-trained, accountable employees—secure, compliant, and integrated with your systems—delivering reliable, purpose-driven support that protects your business while enhancing productivity and engagement.
Make experience your competitive edge
Use Mobile Coach to deliver exceptional support experiences that set you apart from the competition.
