User Conference Schedule Overview
Join our very first user conference! Beginning January 30th, 2023, Mobile Coach’s chatbot experts and clients will show new and innovative ways to use chatbots during the 4-day virtual event. This is the perfect opportunity to dive into chatbots for those who are new, or to expand your knowledge and see what is next for chatbots.
Opening Keynote | 10:30 MT
Vince Han, our founder, will kick-off our inaugural user conference. During the opening keynote, he will address the company’s vision for what is trending in the world of chatbots and how that informs the Mobile Coach Platform product roadmap for 2023 and beyond. (Presenter Vince Han)
Customer showcase | 11:00 MT
Nacho Your Ordinary Bot: Educating the Workforce on Sustainability using Digital Technology
Takeda’s largest Plasma Fractionation Site leveraged their very own Bot, Nacho, to drive engagement and knowledge as they strive to drive sustainability initiatives with the ultimate goal of reducing environmental impact…while having a bit of fun in the process. No chips or salsa were harmed in the making of this initiative (Presenters Valerie (Val) Quezada, Daniel Lachman, and Obed Varela)
Introducing Blu – a chatbot for learning in the United Nations
In the session, we will present Blu – a chatbot by the United Nations System Staff College designed to support user engagement in UNSSC’s Blue Line Global Learning Hub, a learning platform designed to leverage personalized and self-directed learning. Blu is an interesting case study of how chatbots can support key stages of self-directed learning. (Presented by Ugo Caruso
Claudia Gallardo, and Sanchez
Sofia Exarchou)
Training Reinforcement Chatbot Design | 12:00 MT
Training reinforcement is one of the most common use cases for enterprise-wide chatbots. A chatbot is a fantastic way to keep the learning going after a formal training event.
In this session, we’ll cover the best practices for designing a chatbot for training reinforcement, including balancing how often to send messages to your learners without it feeling overwhelming or pushy.
- During this session, you’ll learn:
Best practices for chatbot design for training reinforcement - The ins and outs of integrating a chatbot via your messaging channel of choice (e.g. Teams, Slack, SMS, etc)
- How to measure the success of a training reinforcement chatbot.
(Presenter Cori Richards)
Chatbot Writing Best Practices | 1:00 MT
The secret to your chatbot project’s ultimate success? It’s actually not in the technology but rather, in the quality of the writing! After all, your end-user is reading each message to determine if the chatbot feels valuable or not.
Join Mobile Coach’s chatbot experts as they share the best lessons of chatbot writing they’ve learned over hundreds of chatbot projects.
During this session, you’ll learn:
- Best practices in writing techniques
- How to optimize the writing for your chatbot channel (eg. Teams versus SMS)
- Funny anecdotes of lessons learned the hard way!
(Presenter Sterling Mason)
Group project working session | 2:00 MT
Part of the goal of the Mobile Coach user conference is to have a group experience by doing some good. We’ll be creating a chatbot together for Tabitha’s Way, a Utah-based food bank. Food needs are at an all-time high in many places and Utah is no exception.
As a group, we will brainstorm the design of the chatbot and help write the messages together throughout the week which will result in a finished chatbot we can deliver to Tabitha’s Way.
During this session, you’ll:
- Feel great for helping those in need!
Customer showcase | 11:00 MT
Using Chatbots To Prepare for the Future of Work
In this session, you will find out how Dell Technologies is using a chatbot as an educational tool to teach and reinforce future-ready skills. You’ll learn how the team is taking team members on a journey to create learning habits over time, share their knowledge at Dell, and build their careers. (Presenters Scott Morgan and Joy Rechanek)
My next Coach is a Chatbot – Ridiculous or Reasonable?
Can you imagine one of your employees having productive 20 minute coaching conversations with a chatbot where they discuss their learning goals and create a plan for next steps forward AND the chatbot then follows up with them on what progress they have made? Can you imagine the insights that this data would provide you to evaluate the impact from your learning programs?
Join Emma Weber, CEO/Founder Lever-Transfer of Learning and MobileCoach partner to learn from her experience. (Presenter Emma Weber)
New Hire Onboarding Chatbot Design | 12:00 MT
New hire onboarding is a fantastic use case for a chatbot for many reasons. New hires definitely can use all the guidance and help they can get as they ramp up into their new job. But this use case is also powerful because it’s the easiest use case to measure. An effectively designed chatbot for new hires can be measured to see how it impacts employee turnover and speed to proficiency.
During this session, you’ll learn:
- Best practices for chatbot design for new hire onboarding
- The ins and outs of integrating a chatbot via your messaging channel of choice (e.g. Teams, Slack, SMS, etc)
- How to program a chatbot to answer a new hire’s questions
- How to configure a chatbot to keep a new hire’s manager informed about their new team member’s progress
(Presented by Cori Richards)
Using the Mobile Coach Knowledge Base Feature to Create a Chatbot with All the Answers | 1:00 MT
One of the most common features for chatbots, in general, is to have it answer a user’s question. But how do you do this for the workplace? How do you design a chatbot to answer specific questions an employee might have while on the job?
Learn how to give your chatbot all the answers by leveraging Mobile Coach’s knowledge base feature.
In this session, you’ll learn:
- The proper formatting for creating, uploading, and maintaining a knowledge base
- How to configure the script to help the user navigate the knowledge base
(Presented by Sterling Mason)
Group project working session | 2:00 MT
Part of the goal of the Mobile Coach user conference is to have a group experience by doing some good. We’ll be creating a chatbot together for Tabitha’s Way, a Utah-based food bank. Food needs are at an all-time high in many places and Utah is no exception.
As a group, we will brainstorm the design of the chatbot and help write the messages together throughout the week which will result in a finished chatbot we can deliver to Tabitha’s Way.
During this session, you’ll:
- Feel great for helping those in need!
Customer showcase | 11:00 MT
iTrain Ali – the IT training chatbot
The iTrain Ali chatbot was created to provide point of need support for people using everyday IT applications, offering short answers, guides, videos and eLearning. It works in tandem with iTrain Legal’s LMS to ease the burden on IT training and support teams and promote consistency in using IT systems. (Presenters Vanessa Theaker and
Dorigen Sykes)
Leveraging Mobile Chatbots for Coaching and Virtual Connection
In this session, see a case study of how Kaiser Permanente’s Health Plan Workforce Development (HPWD) department’s GROW Coaching program leveraged a chatbot to reinforce content post-training and other chatbot implementations, including one focused on enhancing virtual connections. The content provided in the presentation highlights the chatbot implementation process and data collected through the chatbot platform and user surveys. (Presenter Melissa M Carroll)
Performance Support Chatbot Design | 12:00 MT
A chatbot that is always on and acts as a concierge for workflow learning could indeed be the killer app idea for a chatbot.
With the proliferation of collaboration platforms like Teams and Slack, it is now easier than ever to create a chatbot that is literally just a click away for learners to access the help they need to do their job well.
During this session, you’ll learn:
- How to design a learner concierge chatbot
- How to aggregate the resources you’ll need the chatbot to have access to
- How to program a chatbot to push reminders and other timely notifications to keep learners progressing
(Presented by Cori Richards)
How to Measure the Success of your Chatbot | 1:00 MT
One of the most frequent questions asked by organizations looking to implement a chatbot is, “How do we measure success?”
Chatbots are incredibly fast, scalable, smart and efficient. But organizations still need to measure just how much a chatbot benefits them. In this session, you’ll learn what data can and should be collected with chatbots and what overall industry standards and benchmarks look like.
In this session, you’ll learn:
- What data you should be collecting from your chatbot
- What industry benchmarking data looks like
- Best practices for chatbot implementations
(Presented by Sterling Mason)
Group project working session | 2:00 MT
Part of the goal of the Mobile Coach user conference is to have a group experience by doing some good. We’ll be creating a chatbot together for Tabitha’s Way, a Utah-based food bank. Food needs are at an all-time high in many places and Utah is no exception.
As a group, we will brainstorm the design of the chatbot and help write the messages together throughout the week which will result in a finished chatbot we can deliver to Tabitha’s Way.
During this session, you’ll:
- Feel great for helping those in need!
Customer showcase | 11:00 MT
Starting the journey with Sophie – ASU CareerCatalyst’s solution to guided learning
ASU CareerCatalyst is dedicated to improving learners’ skills and capabilities at work through high-quality professional education that expands opportunity, fulfills passions, and positively impacts the future of individuals, organizations, and businesses. In this session, we’ll discuss the implementation of a chatbot in our professional skills series courses. Our guided learning chatbot, Sophie, was intentionally designed to provide a sense of social presence and instructional guidance in a non-facilitated, asynchronous course. Everything used in the chatbot design, from the language used to the types of interactions implemented, was built with that goal in mind. Join us to discuss how Sophie provides learners a place to start in their learning experience and contributes to a warm and welcoming learning environment for everyone. (Presenter Erin Wilson)
LEE – Learning Engagement Expert:
Developing an institutional chatbot persona to support knowledge reinforcement
(Presenters Roula Drossis and Jennifer Dolan)
Closing Keynote | 10:30 MT
Vince wraps up the conference by unveiling the Tabitha Way group project chatbot. Vince will also lead a discussion based on the most frequently requested features for the Mobile Coach Platform and our plans to implement them. This session is not to be missed! (Presenter Vince Han)
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