Terms & Conditions

Effective Date: October 1, 2016 (Updated August 29th, 2025)

This Terms and Conditions document (the “Agreement”) is a legal contract between you (“Customer,” “You,”) and Mobile Coach LLC (“Mobile Coach,” “We,” “Us”), governing your use of Mobile Coach’s text messaging, AI-powered chatbot, and online services (collectively, the “Service”).

1. Notice of Changes

Mobile Coach may modify these Terms at any time. Updates will be posted at MobileCoach.com. If you do not agree to the updated Agreement, your remedy is to discontinue using the Service. Continued use after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility & Registration

• You must be at least 18 years of age to use the Service.

• You must register to access the Service, providing accurate and complete information.

• You are responsible for maintaining the confidentiality of your account credentials.

• You may not assign, sell, transfer, or share your account.

• You must immediately notify Mobile Coach of unauthorized use of your account.

3. Fees & Cellular Carrier Charges

Use of the Service may result in fees charged by your mobile network or internet provider. Such fees are your sole responsibility. You may opt out of the Service at any time by following the instructions provided (e.g., replying “STOP” to text messages).

4. Acceptable Use of Service

You agree not to use the Service to:

1. Transmit, display, or make available content that is illegal, obscene, threatening, defamatory, invasive of privacy, discriminatory, or harmful to minors.

2. Distribute spam, malware, or unauthorized solicitation.

3. Infringe the intellectual property or rights of others.

4. Interfere with or disrupt the Service, its security, or connected networks.

5. Mislead others regarding your identity or the origin of content.

AI-Specific Use Restrictions:

• You may not attempt to override or disable Mobile Coach’s guardrails, filters, or ethical safeguards.

• You may not use the Service to generate or disseminate content that promotes violence, discrimination, misinformation, or unlawful activity.

• You may not use the Service for high-risk decision-making (e.g., medical, legal, financial, or safety-critical purposes) without independent human verification.

• You may not use the Service to train competing AI systems without Mobile Coach’s prior written consent.

Mobile Coach reserves the right to suspend or terminate access to the Service for violations of this section.

5. Privacy & Data Usage

Your use of the Service is subject to Mobile Coach’s Privacy Policy, which is incorporated into this Agreement.

Data Ownership:

• Customer-provided content (e.g., training data, knowledge base material) remains the property of the Customer.

• Mobile Coach will not use Customer’s proprietary data to train general-purpose AI models without explicit written consent.

Data Usage Rights:

• Customer grants Mobile Coach a limited license to process Customer data solely for the purpose of providing and improving the Service.

• Mobile Coach will implement safeguards consistent with ISO 27001–aligned security practices to protect Customer data.

6. Intellectual Property

• All intellectual property rights in the Service, including AI models, conversation workflows, and platform technology, remain the exclusive property of Mobile Coach.

• Customer retains ownership of its content and intellectual property submitted into the Service.

7. AI Limitations & Disclaimers

• The Service may provide AI-generated outputs that are probabilistic and may contain inaccuracies or omissions.

• AI outputs are provided for informational purposes only and should not be relied upon without independent verification.

• Mobile Coach makes no warranty regarding the accuracy, reliability, or fitness for a particular purpose of AI-generated outputs.

8. Compliance & Ethical Standards

• Mobile Coach follows ethical AI principles and operates in alignment with recognized standards, including ISO 27001 security practices and the NIST AI Risk Management Framework where applicable.

• Customers agree to comply with applicable laws, regulations, and Mobile Coach’s Acceptable Use requirements when using the Service.

9. Disclaimer of Warranties

The Service is provided “AS IS” without warranties of any kind, express or implied. Mobile Coach and its affiliates expressly disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law:

• Mobile Coach shall not be liable for damages resulting from your use of or reliance on the Service or AI outputs.

• No oral or written advice from Mobile Coach or its representatives creates any warranty.

• Under no circumstances shall Mobile Coach be liable for unauthorized use of the Service.

11. Termination

Mobile Coach may suspend or terminate your access to the Service at any time for violation of these Terms or for conduct deemed harmful to Mobile Coach, its partners, or its customers.

12. Governing Law

This Agreement is governed by the laws of the State of Utah, without regard to its conflict of law principles.

13. Contact

For questions about the Service or this Agreement, contact support@mobilecoach.com.