Updated: January 1st, 2024

Your privacy and security are important to us at Mobile Coach. Because we gather certain types of information about Mobile Coach users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it (the Mobile Coach “Privacy Policy”) and how it works in conjunction with the Mobile Coach Terms of Service (“TOS”). We can and may make minor amendments to this Privacy Policy, in our sole discretion, at any time. Any such amendments will be reflected by the posting of an updated version of this policy on our home page at www.MobileCoach.com. Your initial and continued access to or use of Mobile Coach constitutes your assent to, and acceptance of, this policy, including any and all posted changes Mobile Coach may make from time to time.

1. Capture and use of information


In order to use the Mobile Coach Service and participate in our various interactive activities you will be asked to provide us your mobile number and/or register with your user ID and your related password. If you opt in and agree to provide us with contact information, we may use that information to contact you when necessary for customer service or other reasons which you explicitly permit.


“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of our site. We use them to provide features such as personalization, to save your member ID, store your preferences, record session information data and services in order to provide better service when you return to use the Mobile Coach Products. For example, we may use cookies to assist us in delivering content specific to your interests. Additionally, after you’ve entered your member ID during a session on our service, we save that information so you don’t have to re-enter it repeatedly during that session. For security reasons, however, we do not save your password, so you must re-enter it every time you wish to log onto the Mobile Coach Service. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please note that not accepting cookies will likely result the Mobile Coach Service, in whole or in large part, to be unavailable to you.

IP Address.

We may use your IP address to identify you, to administer our Web Site and the Mobile Coach Client and Service, to personalize and localize your online experience, and to assist us in diagnosing problems with our server and network, in general.

No Minors Allowed.

The Mobile Coach Service and Mobile Coach Products are not directed to minors and minors are not eligible to use the Service. Protecting the privacy of minors and children is very important to us. We do not collect or maintain personal information from people we actually know to be under the age eighteen, and no part of our Web Site or Service is designed to attract people under the age of eighteen. If we later learn that a user is under eighteen, we will take steps to remove that user’s personal information from our databases and to prevent the user from utilizing the Web Site and the Service.

2. Additional uses of information

Mobile Coach uses non-personal data in a variety of ways, including, by way of example, to evaluate and improve the performance of the Mobile Coach Product, cater to the general preferences of authorized users, or to generate anonymous statistics. Mobile Coach may share and release information on an aggregated basis only (meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user). For example, information will be collected as needed in order to provide the service, to report aggregate use information to certain third party Content Rights Holders, to process transactions conducted through the service (such as payment of applicable fees), and to communicate with users under certain circumstances. Because non-personal data is entirely anonymous and, therefore, can never be used by us to identify you, this Privacy Policy does not limit Mobile Coach’ ability to use or disclose non-personal data. Mobile Coach also uses information collected through the Mobile Coach Service or the Mobile Coach Web Site to communicate with the authorized users from whom such information was collected in order to provide promotional materials about Mobile Coach and/or about our business partners and affiliates. However, unlike communications which are necessary to provide the service to authorized users (“Necessary Communications”), promotional communications are optional (“Optional Communications”), and Mobile Coach will refrain from sending that kind of information to you if you inform us that you prefer not to receive them, as described in more detail below, except for those narrow circumstances set forth in our TOS. Under certain limited circumstances, we may be subject to legal requirements to disclose information collected through the web site or the service, such as, by way of example, to a court or a governmental agency, and our policy is to comply fully with all such legal requirements. The disclosures contemplated by this paragraph (“Necessary Disclosures”) are necessary if you wish to use the service. As mentioned above, Mobile Coach may use and disclose non-personal data without restriction. If you do not want us to make such Necessary Disclosures, or to use non-personal data without restriction, you must not use the service.

3. General privacy information

Mobile Coach may make various community communication features and public forums available to its users “(Public Forums”). When you disclose personal information in such Public Forums, that information can be collected and used by others in various ways, including by sending unsolicited messages. You are solely responsible for any postings you make on public forums using the Mobile Coach service, and for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you’re online. Further, the Mobile Coach Product, including the Mobile Coach Web Site, may contain links to partners, advertisers and third party Internet sites and services that may collect data in connection with registrations, promotions, e-commerce, etc. Mobile Coach may also now and in the future be linked to by, and in some cases framed by, certain partner web sites. Each of the web sites (linked from Mobile Coach, or linking to Mobile Coach) have separate privacy and data collection practices, independent of Mobile Coach, and Mobile Coach has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. Mobile Coach does not maintain responsibility for the manner in which third parties use or further disclose personal information collected from you through the Web Site or the Service, after Mobile Coach has disclosed that information to those third parties. We do, however, require our third-party partners to promise not to use such information except as necessary to provide their respective services to us. If you do not want Mobile Coach to use or disclose personal information collected about you in the ways identified in this policy as Necessary Communications or Necessary Disclosures, you may not use the Mobile Coach Service. As stated above, the Mobile Coach Product may contain links to other web sites. Please be aware that Mobile Coach is not responsible for the privacy practices or the content of such other web sites. Mobile Coach encourages our users to be aware when they leave our web site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by Mobile Coach through the Mobile Coach Web Site or Service, including the Mobile Coach Client.

4. Security.

Mobile Coach has established and maintains reasonable security procedures to protect the confidentiality, security and integrity of your personally identifiable information. We use a variety of industry-standard security measures to maintain the safety of your personal information. Personal information collected by Mobile Coach is stored in a secure operating environment that is not available to the public. “Perfect security,” however, does not exist on the Internet. So, although your privacy is very important to us, due to the existing legal regulatory and security environment, we cannot fully ensure that your private communications and other personally identifiable information will not be disclosed to third parties. For example, Mobile Coach will disclose personal information about an individual user if we believe in good faith that such disclosure is necessary to comply with an applicable law or valid legal process.

5. Protecting Yourself.

You can help to protect your information by safeguarding your Mobile Coach password, using caution and discretion when posting information on public areas of the Mobile Coach Web site, and by learning more about internet privacy from Web sites such as TRUSTe (www.truste.com).

6. Contacting Mobile Coach and Reporting Violations.

If you have any questions about this Privacy Policy or feel that Mobile Coach is not abiding by its most current posted policy terms or wish to report the violation of this policy by another person, please contact us at support@mobilecoach.com and let us know.