Summary of Webinar
By now most learning professionals have heard about chatbots, but it’s still difficult to know when, how, and where to use them. Where do chatbots provide the most value? What works and what doesn’t? How hard or easy is it to build? How do you know when a chatbot is the right solution for a learning and development challenge?
The secret is to hire a chatbot, just like you would any new team member. In this webinar, Paul Bills, Director of Chatbot Design at Mobile Coach, will show how to identify where a chatbot can bring real value to your organization and how to successfully implement a chatbot. In addition, Paul will show five case studies and discuss what worked, what didn’t, and how each was iterated to improve performance. By the end of the session, you’ll be ready to leverage this powerful technology to scale resources, reach more people, get greater engagement, and help your people learn and do more.
In this session, you will learn:
Best practices for hiring a chatbot
How to design a chatbot that is engaging and gets results
How to evaluate when a chatbot would be most useful to your organization
Best practices for measuring chatbot success, including both qualitative measures around user satisfaction and quantitative measures around user engagement and business results
What to do next after you know what chatbot you want to build
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Learn how Mobile Coach chatbots will help you drive real engagement with your audience to achieve the key behaviors and results you want.