Chatbots and Training Reinforcement with Dr. David Livingstone

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Using Chatbots for Learning & Performance Support

Presented by David Livingston, Ph.D. & Vince Han, MBA to the Atlanta Chapter of ISPI on August 5th, 2020.

Once learners leave the classroom, how do you help them remember what they learned and apply it on the job? One company decided it was time to try a new approach – one that took advantage of the ever-present smartphone. Kaiser Permanente developed Coach Grover, a text messaging-based chatbot, whose purpose was to help managers stay accountable for implementing the coaching principles taught in their manager coaching program.

Don’t miss this exciting webinar, where you’ll learn more about chatbots and how they can be used to reinforce learning. You’ll hear how Kaiser Permanente designed their chatbot to reinforce learning content with quizzes, reminders, infographics, and short videos. You’ll see how the team gave their chatbot, “Coach Grover,” a personality, along with many examples of the types of messages learners received.

Facilitators:

DAVID LIVINGSTON, Ph.D., is the Executive Director for Health Plan Workforce Development (HPWD), serving Kaiser Foundation Health Plan, Inc. HPWD is comprised of five teams that support People Strategy for Marketing, Sales, Service & Administration.

VINCE HAN, MBA, is the founder and CEO of Mobile Coach and a frequent speaker at conferences such as Training Conference, DevLearn, Learning Solutions, Masie’s Learning Conference, ATD ICE, ATD Techknowledge and others. He is an industry thought-leader for learning and learning technology with an emphasis on artificial intelligence and chatbot technology.

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