Akamai knew that the solution needed a few key features:
- Reliably communicate with new hires
- Scale and support new employees globally
- Low barrier to entry
- Unburden managers and mentors from constant communication requirements
- Connect managers, mentors and new hires when live help is needed
With this in mind, Akamai partnered with Mobile Coach to create a chatbot named Avi. This chatbot followed-up with new employees on their path to learn, prepare for, and pass their certification.
Avi’s main goals were to:
- Increase certification pass rate
- Decrease time from date of hire to certification